10-01-2018 08:24 AM
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  1. indio24's Avatar
    indio24
    Hey guys and gals

    I have the iPhone 7 plus and lately the screen has been locking up on me while in apps. The screen will not respond so I have to hit the home button to exit the apps and then the screen begins to work again. Another thing that happens is when attaching a photo to a text message the screen goes black for a second then goes to the lock screen where I have to sign back into my phone. Anyone having similar issues? I'm on iOS 10.0.2. Now this doesn't happen every time but has happen a couple of times already.
    10-01-2016 12:19 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    No, not to this point. Have you tried rebooting your iPhone to see if that fixes the problem? If not, you should consider restoring your device and possible setting it up as new.
    10-01-2016 04:00 PM
  3. indio24's Avatar
    indio24
    Yeah I have. At first I thought maybe it was just that one app, but it has happen when using different apps including safari.
    10-06-2016 10:43 AM
  4. Hussein Najee's Avatar
    Hussein Najee
    Ambassador Team Leader: I have same problem. I get frozen and cannot go back when I press the back arrow. Just doesn't respond. In many, WhatsApp and even in Doc files. Very frustrating. As you said I have to reboot all the time. Very frustrating. Please assist Ambassador Team Leader
    10-01-2018 07:59 AM
  5. Hussein Najee's Avatar
    Hussein Najee
    Please with sugar on top of it as little kids say. My problem is very frustrating
    10-01-2018 08:02 AM
  6. Spencerdl's Avatar
    Spencerdl
    Originally Posted by Hussein Najee
    Please with sugar on top of it as little kids say. My problem is very frustrating
    What apple iPhone are you currently using? Which iOS do you use on your iPhone? Have you tried a complete restore and set up from the beginning?
    10-01-2018 08:10 AM
  7. Hussein Najee's Avatar
    Hussein Najee
    Thank you my friend. I am using iPhone 7. This problem started only a few days ago
    10-01-2018 08:11 AM
  8. Spencerdl's Avatar
    Spencerdl
    Originally Posted by Hussein Najee
    Thank you my friend. I am using iPhone 7. This problem started only a few days ago
    Do you have the latest iOS12 installed on your iPhone 7, and have you tried a restore and set up as new?
    10-01-2018 08:14 AM
  9. Hussein Najee's Avatar
    Hussein Najee
    Yes, I have iOS12. Do I need to restore? I will not lose applications or files?
    10-01-2018 08:18 AM
  10. Hussein Najee's Avatar
    Hussein Najee
    How do I restore without losing anything? Is it same as reset?
    10-01-2018 08:19 AM
  11. Spencerdl's Avatar
    Spencerdl
    Originally Posted by Hussein Najee
    How do I restore without losing anything? Is it same as reset?
    You can't. yes you will loose everything on the iPhone, but you can put the info in iCloud.
    10-01-2018 08:24 AM
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