1. tempanys16's Avatar
    I had to restore and back up my iPhone5 yesterday because it went crazy and completely stopped working. Up until then my phone connected perfectly to my MacBook. Now when I plug my phone in it charges but iTunes says "the iPhone cannot be used because it requires a newer version of iTunes" I've updated my iTunes and I'm using the newest version but it's still saying the same thing, I've tried restarting both my phone and my laptop, I've reset my phone settings, my laptop software is all up to date but nothing works.
    12-21-2015 06:01 PM
  2. eyecrispy's Avatar
    Have you tried using a different usb cable? Is your iPhone unlocked when you connect it? If you restored your phone, your iphone may need to "trust" the macbook. If I remember correctly, unlock your phone and connect usb and then you have to tell your phone to trust the macbook.
    12-21-2015 06:34 PM

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