1. iMore Question's Avatar
    having a problem with my iphone 5 earpiece.
    I noticed the past year it was very hard to hear and that I was pushing the phone into my hear on the majority of my calls to hear.
    so I had my friend who repairs iphones order me a new earpiece. he replaced it and it worked and it did sound much better.
    but just 2 weeks ago I noticed that the earpiece would not work unless I pressed directly on the glass to the right of the camera/earpiece mesh.
    I went online and bought a new earpiece thinking the one he got me was defective. and it does the same exact thing...
    I did notice the physical screen Is raised compared to 2 other iphone 5's and he was telling me how my screen is "falling apart" whatever that means

    does this make sense that the physical screen is my problem and the screen isn't flush against the earpiece resulting in no sound coming out unless I push the screen with my thumb?
    anyone who can help I will appreciate it
    08-19-2014 04:17 PM
  2. Just_Me_D's Avatar
    It's possible. Are you certain that everything was replaced correctly? If you have an Apple Store nearby, make a genius bar appointment just to have them diagnose the problem.
    08-19-2014 04:47 PM
  3. Iphone0214's Avatar
    I created a user id so im the OP

    and yeah yeah everything was replaced correctly whole phone works no problem and the earpiece is lined up with the 2 copper connectors.
    my friend did the initial install and it worked fine for about a week and a half no problems.

    and I have no warranty left on my phone.. wont they charge me $$$$ to look at it?
    08-19-2014 08:06 PM
  4. Ledsteplin's Avatar
    Is everything clean and clear of debris and wax? And welcome to iMore!

    Sent from my ancient but trustworthy iPhone 5
    08-19-2014 08:48 PM
  5. Iphone0214's Avatar
    he cleaned everything already.
    can I just walk into apple have them diagnose it and tell me what the problem is and than I can leave and he can fix it for me? seeing how parts are cheap these days compared to what apple wants.

    and thanks for the welcome to the forum. he is clueless and doesn't get why i'm having this problem
    08-19-2014 09:03 PM
  6. warcraftWidow's Avatar
    Yes they should be able to tell you what the problem is and give a repair cost estimate. Up to you whether you take that estimate or have your friend do it.
    08-19-2014 09:16 PM
  7. Iphone0214's Avatar
    ok I will do that. its better that I know what the problem is so I can see how much it will cost.
    he said a screen from him to order and replace is $100.

    it figures the next available apt isn't until Friday pretty ridiculous if you ask me
    08-19-2014 09:46 PM
  8. Iphone0214's Avatar
    went to apple they wouldnt even look at my phone because it was already opened and repair of the earpiece wasnt done by them.
    does this really matter because i have no warranty?
    im like you cant even diagnose it to atleast help me out... hes like nope im like whatever and i left......
    so what do i do?...
    08-22-2014 12:50 PM

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