Does anyone know of an Video Chat app that instead of just a peer-to-peer video chat connection, it would route to a "queue" so that instead of "calling" a single person, I'm calling a queue, and any available "member" of that queue can answer the video chat call?
What we're really trying to accomplish is this:
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We're looking to support a "Virtual Sales Assistant" at dozens or even hundreds of locations so that when a customer comes in to a branch, if all of the counter sales people are helping other customers this customer could walk up to an iPad (or even another device if someone knows of a better solution), and press a single button to initiate a video call with a call center agent that can help them.
It'd be similar to a hot line phone, but it needs to have video as the customer sometimes brings in a part or other materials that the call center rep may need to see.
Any suggestions are greatly appreciated.
What we're really trying to accomplish is this:
----------------------------------------------------------------------------------
We're looking to support a "Virtual Sales Assistant" at dozens or even hundreds of locations so that when a customer comes in to a branch, if all of the counter sales people are helping other customers this customer could walk up to an iPad (or even another device if someone knows of a better solution), and press a single button to initiate a video call with a call center agent that can help them.
It'd be similar to a hot line phone, but it needs to have video as the customer sometimes brings in a part or other materials that the call center rep may need to see.
Any suggestions are greatly appreciated.
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