Yesterday was a sad day for me (a little dramatic I know).
So, I’ve been having issues with my (purple) 11 connecting to cellular data for a few days. I went to the T-Mo store on Friday and of course they said it was an Apple issue and the CSR was just not helpful. “Since you didn’t get the phone from us there is nothing we can do. You have to go back to the Apple store.”
Well, off to the Apple store I went since she was no help. Apple exchanged the phone for another 11 and the same issue with cellular connectivity happened Saturday night.
Sunday I go to Apple and exchange for the gold Pro thinking maybe just maybe it’s a signal issue in my house. Doubtful, but trying anything at this point. Get home from the Apple store and the same thing happens again. Now I’m fuming!
Off to the T-Mo store I go because this is definitely not an Apple issue but a T-Mo one. Nice guy greets me at the door. “Welcome to T-Mo. How can I help you?” I explain the situation and tell him I need a new SIM card. He says OK. Then what do you know, Ms. Unhelpful pops up from the back and is like “Did you take it to Apple and what did they say?” Now remember I’m fuming and I’m like it doesn’t really matter what they said because cellular connectivity is a T-Mo issue and I want a new SIM and I’ve been running all over trying to get this fixed. Now here she goes with the you didn’t buy it from us and the guy is like I’m just going to get you a new SIM card. Then she’s like well we’re going to have to charge you $10.67 for the SIM card. Now I’m looking at the Pro in my hand thinking you really think I’m pressed for $11 Ms.? Ugh! Just give me a new SIM card.
After all of this, Mr. Helpful puts the new SIM in my phone and I’ve had no issues since. Now I have no purple phone but at least I have service.
Sorry for the rant.