iMessage from others coming over as SMS instead of iMessage (STUMPED Apple's Express Lane & Genius)
So this is the scenario. Phones 1 & 2 have recently switched back to iPhone after briefly switching to Android (iPhone -> Android (and deactivated iMessage) -> iPhone). Phone 3 has been a loyal iPhone user the whole time. Phones 1 & 2 have no problem sending iMessage to Phone 3, and always works. When iPhone 3 responds to either phone it comes back as an SMS. I've tried:
- Restarting iMessage service by logging completely out and restarting
- Removed all devices from supportprofile.apple.com and restarted
- Logged out of iMessage on all other devices
- If iMessage is initiated by iPad (WiFi only), the conversation is iMessage for a short bit, before converting back to SMS
Other Notes
- Phone 2 was a restore of the previous iPhone 4s (currently iPhone 5s)
- Phone 1 was setup as a whole new device, no restore done
- All new conversations are being started as from the phone number, not from an email address
Any help from the community would be very appreciated here!
So this is the scenario. Phones 1 & 2 have recently switched back to iPhone after briefly switching to Android (iPhone -> Android (and deactivated iMessage) -> iPhone). Phone 3 has been a loyal iPhone user the whole time. Phones 1 & 2 have no problem sending iMessage to Phone 3, and always works. When iPhone 3 responds to either phone it comes back as an SMS. I've tried:
- Restarting iMessage service by logging completely out and restarting
- Removed all devices from supportprofile.apple.com and restarted
- Logged out of iMessage on all other devices
- If iMessage is initiated by iPad (WiFi only), the conversation is iMessage for a short bit, before converting back to SMS
Other Notes
- Phone 2 was a restore of the previous iPhone 4s (currently iPhone 5s)
- Phone 1 was setup as a whole new device, no restore done
- All new conversations are being started as from the phone number, not from an email address
Any help from the community would be very appreciated here!