My white 64GB was damaged out of the box as well. I discovered it before leaving the Verizon store where I purchased it, so they were able to see it as well, They said they didn't have any units for exchange on launch day, but would call me in a couple of days when they get one, to swap it out. Grateful to have found it before ever taking it out of the store.
I think that as they see more of these complaints (and it seems there may be quite a few), they should be cool about exchanging them. For the price, they SHOULD be new and perfect out of the box.
Have a pre-order of same coming from Apple on Oct 5 and was going to cancel that when I got home from the store this morning. After seeing damage on one, I kept the pre-order and am interested to see two of them, from completely different build lots - side by side. If VZW somehow fails to come through, I will return theirs and keep the one I bought from Apple - as they will be great about exchanges if there are problems with the second one.
I was planning on rolling naked, but instead ordered two cases from Amazon. They already shipped - arriving next week.