1. piranhadonna's Avatar
    I gave up and called the toll free number and got things sorted out in about 10 minutes, wasted more time than that waiting for the website to load.
    Lol that was the toll free number. Glad you got yours done!
    09-09-2016 08:56 AM
  2. piranhadonna's Avatar
    Finally got the last two ordered lol
    Michelle Haag likes this.
    09-09-2016 08:56 AM
  3. wenrob's Avatar
    Not sure where to ask this but I thought maybe you guys might know. My daughter stayed up to order our phones on the upgrade program last night. My DH's went straight though (but still no confirmation email) and DD and I got emails with reserve numbers. We followed the instructions got the go ahead from AT&T but when we hit checkout it crashed. There's no way to retry. DD thinks it'll go through, I'm not so sure. Anyone have any insight? Been on hold with Apple for the last hour. Does anyone know if I can take the reserve numbers to the Apple Store? Any help would be appreciated.
    09-09-2016 09:08 AM
  4. metllicamilitia's Avatar
    Ugh.....got my final order email, it says Black, not Jet Black.......I'll deal with it this year if it's not Jet Black, I hope it is though.
    09-09-2016 09:13 AM
  5. Evilguppy's Avatar
    I cancelled my order. This ordering morass has done one very good thing: it made my wallet happy.
    And if my 6 Plus falls apart, I'll be getting a Nexus.
    Apple can either deliver what it promises when it promises and without treating me like a moron with an open wallet or they can lose me as a customer.
    Last edited by Evilguppy; 09-09-2016 at 09:39 AM.
    TwitchyPuppy likes this.
    09-09-2016 09:28 AM
  6. guinnkevinr's Avatar
    Did anyone preorder from Best Buy? My order completed at 12:12am and says delivery the 16th. Not sure if it's still saying that for everyone? I feel like I don't really know if that's when it's coming.
    09-09-2016 09:41 AM
  7. shadowboxer8's Avatar
    Not sure where to ask this but I thought maybe you guys might know. My daughter stayed up to order our phones on the upgrade program last night. My DH's went straight though (but still no confirmation email) and DD and I got emails with reserve numbers. We followed the instructions got the go ahead from AT&T but when we hit checkout it crashed. There's no way to retry. DD thinks it'll go through, I'm not so sure. Anyone have any insight? Been on hold with Apple for the last hour. Does anyone know if I can take the reserve numbers to the Apple Store? Any help would be appreciated.
    You should have gotten an email if it went though. If you didn't then it might not have.
    09-09-2016 09:42 AM
  8. wenrob's Avatar
    Yeah, I'm just not sure if it's a case of the emails taking awhile (the reserve emails took 3hrs) or it just never went though. There's no way to tell.
    09-09-2016 09:45 AM
  9. anon(9733642)'s Avatar
    How did you manage that? I ordered JUST as the Apple app came up and got 6 to 8 days back ordered
    Not sure, but I think it might be the fact that I paid full retail and set up in store pick up. Maybe some are reserved for those instances. Click image for larger version. 

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    09-09-2016 09:49 AM
  10. Quis89's Avatar
    Went with the jet black 7 plus 128 gb. Ordered through my carrier website (sprint). Says my shipping date is October 16th. Seems silly to me but whatever.

    Sprints website was down for at least the first hour. I eventually got too tired to wait (since I needed to be at work at 9 that morning and preorders were at 2 am my time) and at 3 am I went to bed. Not sure when they actually started working. I woke up at 8 and finished the preorder process.

    Guess it's a waiting game now. I was hoping to get it ordered early enough to minimize that wait. No such luck. Should have figured the newest color would be delayed immediately. One would think Apple would have planned for this at this point. It's the same story every year they release a new color.
    09-09-2016 09:57 AM
  11. anon(9733642)'s Avatar
    Ugh.....got my final order email, it says Black, not Jet Black.......I'll deal with it this year if it's not Jet Black, I hope it is though.
    Don't quote me on this but Jet Black vs Black is differentiate by the Model Number. I saw a list of all AT&T and Sprint ship dates for all models and capacity and there was only Black, Silver, Gold, and Rose Gold. So you may be totally fine. Fingers crossed for ya. You could always ask for anyone who ordered Jet Black what their confirmation said.
    09-09-2016 10:00 AM
  12. Aidan_TM's Avatar
    i'll get the popcorn
    09-09-2016 10:10 AM
  13. alex.shimp's Avatar
    Did anyone preorder from Best Buy? My order completed at 12:12am and says delivery the 16th. Not sure if it's still saying that for everyone? I feel like I don't really know if that's when it's coming.
    That's what I ended up doing as well mine says in progress for pickup 9/16

    Click image for larger version. 

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    guinnkevinr likes this.
    09-09-2016 10:13 AM
  14. pkcable's Avatar
    Not sure, but I think it might be the fact that I paid full retail and set up in store pick up. Maybe some are reserved for those instances. Click image for larger version. 

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    I paid full retail also, but my carrier was different, maybe THAT is the key plus I got the 7 Plus. I wanted in store pick up also but was told that was "unavailable.
    09-09-2016 10:25 AM
  15. Craig's Avatar
    Just checked ATT Matte Black and this is what I show on Apples site
    Attachment 111221
    Wow, sorry.. wonder why mine shows different. The only other reason I can come up with, is it's by region / where we live. Each section or State gets a different qty? I just don't know. Sorry
    09-09-2016 10:39 AM
  16. Craig's Avatar
    That sucks.
    I nearly pressed order for the jet black but noticed the shipping time so changed it before pressing order.
    I hope things work the best for you
    I did something similar, wanted to look at something... I had the 32GB Matte Black in my cart for 16th delivery. I checked what I wanted to check, dates changed to 9/22-28 (when I will be on the road). Added the 128GB Matte Black and checked out before it went bye-bye
    09-09-2016 10:45 AM
  17. FaisDogg's Avatar
    Yup, literally just got done with it. They've been backed up all night, still getting mine on the 16th.
    I still don't have an email for esign, placed order with CS at 2am PT (7 hours ago). When I call them they keep telling me I will get an email in 48 hrs. I'm worried that of I wait 48 hours and order wasn't placed properly by the rep, I'll have to reorder and wait a lot longer.
    09-09-2016 10:47 AM
  18. wenrob's Avatar
    Just wanted to update on my issue in case anyone reads it and has the same problem. After 2 hours on hold with Apple I was told reorder because the reservation # would reset. When I opened the app, all my info was there and I just had to fill in payment info. Had to totally redo my husband and daughter's but all three ( 2 black/128 and 1 gold/128) say delivery 9/16. I think maybe they were still reserved and just had to be confirmed.
    Craig and RECON1 like this.
    09-09-2016 10:50 AM
  19. Craig's Avatar
    I think that is what is happening all around. There are still (many 100s, 1000s) of phones stuck in "carts" online, and it may be skewing the ship/available dates for people wanting to order. Either that or Apple / AT&T was staggering times the phone were available.
    wenrob likes this.
    09-09-2016 10:56 AM
  20. ozzee109's Avatar
    Did anyone preorder from Best Buy? My order completed at 12:12am and says delivery the 16th. Not sure if it's still saying that for everyone? I feel like I don't really know if that's when it's coming.
    Best Buy has that date for everyone. It will continue with that same date even on September 15th. They never guarantee a phone on launch day. You're just in a line to get your phone whenever it comes in stock.
    09-09-2016 11:04 AM
  21. Peligro911's Avatar
    Noooo don't leave us!!!
    Sorry lol put I did order this morning 7 plus 256g in black 9/23 ship date
    09-09-2016 11:16 AM
  22. emjayess's Avatar
    Pre-ordered in the night. Pop-up said I'd get a reservation email with instructions. Got it this morning after I woke up. Cannot connect to complete the order (pay for it) and keep getting: "The page you’re looking for can’t be found."

    Have to complete it by 4 pm tomorrow/Saturday. Now what?! Apple's phone line and chat are not available.
    09-09-2016 11:36 AM
  23. pablovakanazo's Avatar
    How much this iphone?
    09-09-2016 11:45 AM
  24. metllicamilitia's Avatar
    Got my full order email, says shipping September 16- September 26, however I was told it should ship on September 15.
    RECON1 likes this.
    09-09-2016 11:56 AM
  25. Craig's Avatar
    How much this iphone?
    $649-$849 depending on storage size. 32GB / 128GB / 256GB
    09-09-2016 01:08 PM
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