evornoss
Well-known member
Why isn't there a facetime option in my shortcuts or in my contacts even though it is enabled?View attachment 71710View attachment 71711
I see that's a customer service number, which probably is not an iPhone, therefore, no Facetime capability.
If its a real person, a mobile number, Maybe the person doesn't have that number as Facetime reachable. Ex. If he/she only has the email for Facetime, the iPhone won't recognize that number as Facetime-reachable.
You can check your own to see what you have as recognizable for Facetime / iMessage:
1. Go to Settings
2. Hit Messages or Facetime
3. Check what's under "You can be reached by Facetime at:"
In order for the Facetime icon appear, that person has to have his number with a checkmark there. Same with iMessage. If that person only has an email for Facetime, you need to add that specific email to their Contact card under Contacts App.
Talk to that person to see what's up.
Hope this helps.