1. Stuart Piddock's Avatar
    When I tap on attachments the icon switches to download, the 'Wheel of Doom' churns then I get the message: Cannot Download Attachment?

    Any help would be gratefully received.

    TNKU

    Stuart
    03-16-2015 04:02 PM
  2. kch50428's Avatar
    Large attachment and you're out of space?
    03-16-2015 04:20 PM
  3. Stuart Piddock's Avatar
    Thanks for replying.

    I have checked storage and still have 47.7GB available, the four attachments I am tring to open are 1500KB in total?

    Thanks

    Stuart.
    03-17-2015 04:31 AM
  4. Trees's Avatar
    What kind of attachments are these? Does your iPhone have an app that can open/read the attachments? Network connection to your email server or conditions in the email server infrastructure could also be a factor.

    If there is network latency or the email server is busy, it could be taking too long for the iPhone (may have a feature that produces the error message if it can't open the attachments after a certain amount of time).
    sicario666 likes this.
    03-17-2015 06:30 AM
  5. SeanHRCC's Avatar
    Would definitely help to know what kind of attachments you're trying to open...and also, if you're aware of your network status while trying to open them. I get pdf's emailed to me all day long...some of them are rather large overhead photos in pdf format, and the only time I've ever had a problem opening them is if I'm in an area of poor reception or a weak wifi network.
    03-17-2015 07:48 AM
  6. Stuart Piddock's Avatar
    Hi they are small pdf's and I have good Vodafone connection and wi-fi ,the files only download a tittle page that reads: Portable Document but I cant get further than that. I have downloaded the Adobe Reader App.

    ???

    Tanks
    03-17-2015 11:51 AM
  7. Stuart Piddock's Avatar
    Hi they are small pdf's and I have good Vodafone connection and wi-fi ,the files only download a tittle page that reads: Portable Document but I cant get further than that. I have downloaded the Adobe Reader App.

    ???

    Tanks
    03-17-2015 12:00 PM
  8. jerrettlewis's Avatar
    The are MS/Word, Powerpoint, Excel documents.
    09-20-2015 10:38 PM
  9. SMxxx's Avatar
    I am having the same problems? I can not download attachments and even then i am forwarding the mail i can nit get attachemt on other account can some one assist me?
    01-22-2016 07:49 AM
  10. woodchuck79's Avatar
    Are you still having this issue? I also having the same problem and was hoping you could help...?

    Thanks in advance!


    -Adam
    02-09-2016 09:23 PM
  11. woodchuck79's Avatar
    Are you still having this same issue? I was hoping that you could help, I am also having the same problem.


    Thanks!

    -ADAM
    02-09-2016 09:26 PM
  12. asdpro's Avatar
    I had the same problem too. But I solved restoring it
    02-09-2016 11:13 PM
  13. onesimoes's Avatar
    What do you mean by "restoring"?
    02-22-2016 09:25 AM
  14. bbjau's Avatar
    Hi Stuart I had the same issue but got around it by installing Microsoft Outlook APP, it downloads and opens the PDF with no issues
    07-13-2016 07:26 AM
  15. keithr1475's Avatar
    Spark is the best email program on the market
    08-03-2016 03:44 PM
  16. credo's Avatar
    Any resolution? I have a new iPhone 7 plus with plenty of memory. I try to open the PDF file. It states can't open attachment with no option to open with another app.
    10-17-2016 07:34 AM
  17. columbo333's Avatar
    I too just purchased the 7 with ithe highest of memory possible and I know there's an attachment byt can't even view it. On older emails l can see the attachment. Hmmmm
    11-03-2016 07:27 AM
  18. Mo McGill-Smith's Avatar
    When I tap on attachments the icon switches to download, the 'Wheel of Doom' churns then I get the message: Cannot Download Attachment?

    Any help would be gratefully received.

    TNKU

    Stuart
    01-02-2017 03:49 PM

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