Trouble backing up

[ndaniel1]

Hi guys I'm having a few issues backing up my iPhone I keep getting this message


I'm connected to my laptop by the lead so I don't know what's wrong

Any help will be mostly appreciated

Nick

 

[anon(4698833)]

Taken from an Apple Support Communities post:

Good evening.

I believe I just fixed this issue.

Win 7 x64 with iTunes 10.7 and I've been getting the same error.

I did uninstall and reinstall iTunes 10.7 and that DID NOT fix anything.

Fix:

Right click on the iTunes desktop icon and select Properties and then Compatibility.

Select Run this Program in Compatilibity Mode and Select Windows 7 (I'm assuming this is 32 bit)

At the bottom of the this screen select Run this Program as Administrator.

(Don't know which of these is necessary to check but checking both just backed up my iPhone 4s on IOS6 and the backup is in iTunes.

Please let us know if this works for you.

BigNavy505

*Update*

Further testing has indicated that this is required: Run this Program in Compatilibity Mode and Select Windows 7

Run as Administrator is not required.

(2sec. Google search)

 

[ndaniel1]

Thanks for the reply looked myself but couldn't find anything but then again I'm not much of a techi person

 

[Ipheuria]

What OS is on your computer? I experienced this same problem there are Services that need to be running too so I'll wait for your answer and post more.