Factory Warranty / Return-Exchange Policy ?

[MAGNUS]

My brother bought an iPhone 4 off of CL, with original box packaging, but not sealed. He dropped it and now his Sleep button does not function. There is no physical damage to the phone and I'm curious to know if Apple would replace it.

I know warranty doesn't transfer, unless it's the apple care plan, but given that the phone is less than a year old, and their track record with great CS, is it likely that they would replace his phone?

The reason I ask, before actually going to the store, his phone is Jailbroken and unlocked. If there's a slight chance they'll replace it we will restore and head to the store. But I would hate to restore and then they turn us away and he be stuck without a phone to use.


Thanks

 

[Julian35961]

Its a chance if you are able to restore it.

 

[e1miran]

Last I checked the warranty age was tracked by serial number. So there is no reason why it would not transfer, since it's not tracked by a customer account. Unless, that has changed, which I don't think it has. Just plug your serial number into the form at https://selfsolve.apple.com/agreementWarrantyDynamic.do?newid=y

It will tell you when the warranty will expire.

 

[Julian35961]

I think it will still be the same.

 

[MAGNUS]

Last I checked the warranty age was tracked by serial number. So there is no reason why it would not transfer, since it's not tracked by a customer account. Unless, that has changed, which I don't think it has. Just plug your serial number into the form at https://selfsolve.apple.com/agreementWarrantyDynamic.do?newid=y

It will tell you when the warranty will expire.

Awesome, thanks a lot.

 

[Carl_g]

Awesome, thanks a lot.

Please keep us updated on the outcome.

 

[toomanyphones]

Apple replaced the 3GS I gave to my brother under warranty, no question asked.

 

[Carl_g]

Apple replaced the 3GS I gave to my brother under warranty, no question asked.

Well done.

 

[Garz]

yes with Apple, warranty always transfers. Make a appt with a Apple Genius Bar and go in. But dont tell them it was dropped.

 

[j7469]

It has been my experience that Apple always handles warranties with the customer's happiness being the top priority. Everyone I know has received replacements without question. The only complains appear to be from people with obvious visible damage.

 

[jsntrenkler]

Just go in and tell them what happened, they will still replace it ... Even if it was dropped, I have had dropped iPhones replaced in the past, just tell them the truth they will take care of you. Unless of course you drop it and it breaks some glass, normally with no physical damage evident they replace with a smile.

 

[MAGNUS]

Thanks for the reassurance everyone. I got off late last night, and it looks like it's gong to be another late one tonight, but as soon as I get to the store, I will follow up on here and let everyone know how it goes.

 

[phinx404]

That's good to know as i bought mine off kijiji (very much like the USA craigs list) and the unit was about a month old so if something goes wrong its great to hear they look after you.

 

[MAGNUS]

Sorry for taking so long to post back up but I finally made it to the apple store. I got there and the first guy I talked to told me he saw minor wear on the antenna, near the sleep/wake button, and thought it could be physical damage that would cause the button to malfunction. This of course would void the warranty. Anyway, he said the Genius would have the final say after inspection.

Maybe I got lucky but this is my conversation with the Genius I spoke to;
Genius - "what's the isssue"
Me - "this button doesnt work"
Genius - *presses the button* "ok, lemme get you a new phone"

That's basically it. He went to the back, grabbed me a new phone and threw my sim card in there.

 

[toomanyphones]

Sorry for taking so long to post back up but I finally made it to the apple store. I got there and the first guy I talked to told me he saw minor wear on the antenna, near the sleep/wake button, and thought it could be physical damage that would cause the button to malfunction. This of course would void the warranty. Anyway, he said the Genius would have the final say after inspection.

Maybe I got lucky but this is my conversation with the Genius I spoke to;
Genius - "what's the isssue"
Me - "this button doesnt work"
Genius - *presses the button* "ok, lemme get you a new phone"

That's basically it. He went to the back, grabbed me a new phone and threw my sim card in there.

This is why i pay the Apple premium. I must have gotten 10 replacement ear buds from them.