Why won't my custom ringtones work?

[thesixsence]

maybe you've chosen one ringtone set as the default ringtone

 

[chobbs1]

has anyone tried to do the restore from backup yet? if so did it work? if not try the restore as new and re-add the media content.

 

[barneym]

Solved! (for me anyway)

I had this exact same problem on my new iPhone 3gs (found this forum by Googling my issue). Turns out I had lots of duplicate entries because my contact list had pulled from a variety of places when I synced (Exchange Contacts, Local Outlook Contacts, an Outlook Archive of Contacts) and even though I was only viewing my Exchange Contacts, the caller ID was picking up the data entry for the local Outlook contacts. I know I could go in and clean up my disaster of a contact list, but here was the easy solution.

- Have the person who's ringtone you want to customize call you.
- Then go into Recents in the Phone app.
- Click the blue arrow next to their entry in recents
- You will now be looking at the Contact entry that your iPhone decides to associate with the caller, not necessarily the one you are set to be viewing by default in Contacts.
- Check the custom Ringtone in that entry - if it is still listed as Default then you probably have a duplicate entry problem like I did.
- You can either clean up the duplicate entry problem or just change the Ringtone here to the custom ringtone you want and then try again.

Hope this helps.

 

[jaxflyer]

barneym - Your solution has been MOST HELPFUL! Thank you so much. I've been pulling my hair out wondering "WTF" and finally I looked at my me.com config and sure enough there were dupes. PERFECT!! Thank you again sir.

-Jax

 

[chobbs1]

You can get rid of the dupes by going to settings>> mail>>you mome account>> deselect sync contacts and then re select it the phone will ask if you want to merge the data click yes.

Also make sure that you turn off contact syncing in iTunes. You are already syning over the air. I hope this will clean things up for you.

 

[milani]

Powered down and up. Still not working. Ugh.

How did you make the ringtones? It could have something to do with the fact that they weren't formatted properly when you made them.