Rocket_Girl
Well-known member
Wow- I am sorry- sounds like a pain. A couple things:
This is a credit card thing rather than Apple. Your experience is not a good one, but it resulted from both companies doing what they do best - on your behalf. Some technical planets definitely fell out of orbit, but for better or worse, it happens.
Agree with the poster who suggested a call to your credit card company. I have had the same experience- one call from you to tell them what's up (the short version!). Starting with: thank you for having my back and catching this so quickly, followed by the short explanation: yes this is me, there will be one charge of $29, there were computer glitches in processing that wound up involving couple of Apple reps- both acting quickly on your behalf- with inadvertent double-hold as a result.
And yes- you would have walked out of Apple store w/ replacement. Not sure about WalMart -I've never purchased a device from them. I buy only from Apple, because their service is *that* good.
Good luck- hope your replacement arrives quickly!
This is a credit card thing rather than Apple. Your experience is not a good one, but it resulted from both companies doing what they do best - on your behalf. Some technical planets definitely fell out of orbit, but for better or worse, it happens.
Agree with the poster who suggested a call to your credit card company. I have had the same experience- one call from you to tell them what's up (the short version!). Starting with: thank you for having my back and catching this so quickly, followed by the short explanation: yes this is me, there will be one charge of $29, there were computer glitches in processing that wound up involving couple of Apple reps- both acting quickly on your behalf- with inadvertent double-hold as a result.
And yes- you would have walked out of Apple store w/ replacement. Not sure about WalMart -I've never purchased a device from them. I buy only from Apple, because their service is *that* good.
Good luck- hope your replacement arrives quickly!