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  • 1 Post By Just_Me_D
  1. Thread AuthorThread Author   #1  
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    Default Why is my thumb print not working

    When I tap on add finger print this is the message I get 'unable to complete Touch ID set up please go back and try again '
  2. #2  

    Default Re: Why is my thumb print not working

    1. Reboot the device.
    2. Clean the TouchID / Home button of grease, dust and other debris.
    3. Wash your hands.
    4. Try to register a fingerprint via the TouchID setup.
    Sherry_B likes this.
  3. #3  
    StayClassy101's Avatar
    iMore Intermediate

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    154 Posts

    Default Re: Why is my thumb print not working

    Exactly as the person prior to me said, you can also add the same finger as a additional print so as to help with the reading on the sensor.

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