Upgraded to ios 9 but cannot complete setup because I can't sign in with thier Apple ID
I'm an electronics guy but when IT isn't around I get passed their problems, so bare with me. I have never owned an apple product in my life and this is a work phone.
I think this is an Iphone 4 but it may be an Iphone 4s. I'm having a hard time telling.
Someone updated this phone to ios 9 but they cannot complete the install/ configuration because the login fails every time. At first I thought they had the wrong password, so I had it changed, that didn't help. Then I thought maybe the Wifi was not working so I tried 3G, no change.
I even tried to create a new account and that didn't work. I have a feeling there is some kind of compatibility issue but I don't know what it is or how to fix it.
Can you help, please.
I'm an electronics guy but when IT isn't around I get passed their problems, so bare with me. I have never owned an apple product in my life and this is a work phone.
I think this is an Iphone 4 but it may be an Iphone 4s. I'm having a hard time telling.
Someone updated this phone to ios 9 but they cannot complete the install/ configuration because the login fails every time. At first I thought they had the wrong password, so I had it changed, that didn't help. Then I thought maybe the Wifi was not working so I tried 3G, no change.
I even tried to create a new account and that didn't work. I have a feeling there is some kind of compatibility issue but I don't know what it is or how to fix it.
Can you help, please.