I
iMore Question
Screen blacks out during call and phone not respond when activate voice and data over lte
Love your podcasts. Have IPhone 6 on Verizon. Since turning on voice and data over lte every now and then on call screen turns black (like proximity sensor), but when happens is NO WAY to recover (or do anything on phone) till other party hangs up. Home button, and any other button, ceases working. When phone new last year, neither Apple nor Verizon could solve. Sent me new phone. Still has problem. Happens maybe once every two weeks. Have reset to factory, etc. Even happens before add any other programs. Finally took to Apple store this week and they could not solve - although they did find numerous posts in Apple support forum (some even this month, some old) with others with exact same problem. No solutions. They entered into some type of Apple database to bring to Apple's attention. Again, only happens when turn on voice and data over lte. When happens screen turns black and NOTHING works on the phone till other party hangs up, then phone is automatically ok.
Love your podcasts. Have IPhone 6 on Verizon. Since turning on voice and data over lte every now and then on call screen turns black (like proximity sensor), but when happens is NO WAY to recover (or do anything on phone) till other party hangs up. Home button, and any other button, ceases working. When phone new last year, neither Apple nor Verizon could solve. Sent me new phone. Still has problem. Happens maybe once every two weeks. Have reset to factory, etc. Even happens before add any other programs. Finally took to Apple store this week and they could not solve - although they did find numerous posts in Apple support forum (some even this month, some old) with others with exact same problem. No solutions. They entered into some type of Apple database to bring to Apple's attention. Again, only happens when turn on voice and data over lte. When happens screen turns black and NOTHING works on the phone till other party hangs up, then phone is automatically ok.