Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 12 of 12
  1. Thread AuthorThread Author   #1  
    ame
    ame is offline
    ame's Avatar
    iMore Specialist

    Posts
    1,447 Posts
    Global Posts
    2,233 Global Posts

    Default Headphone Jack malfunctions...

    I can't seem to find any other people on here having this issue but when I am using earbuds/headphones, if the little pin is not in the headphone port hole JUST right all the sound cuts out. Music/Movie still plays, but no sound comes out, not from the speaker OR the earbuds. I have tried several earbuds/headphones just to make sure it wasnt' the little pin part, and it's definitely in the port. I am taking it to the Apple Store tonight but is that something that is easily and quickly fixed? Can they pop it right out and replace it?
  2. #2  
    jimmers's Avatar
    iPhone Intermediate

    Posts
    128 Posts
    Global Posts
    1,966 Global Posts
    iOS Version
    6

    Default

    They'll probably just swap it out and give you a new phone as long as its still within warranty. Apple is quite good about replacing phones.
    ~Jimmers aka @Harley_Dude on Twitter. Follow me. I always follow back.
  3. #3  
    jimmers's Avatar
    iPhone Intermediate

    Posts
    128 Posts
    Global Posts
    1,966 Global Posts
    iOS Version
    6

    Default

    Make sure you do a backup before taking it in so if you he a new phone you can just restore from your back up when you get home.
    ~Jimmers aka @Harley_Dude on Twitter. Follow me. I always follow back.
  4. Thread AuthorThread Author   #4  
    ame
    ame is offline
    ame's Avatar
    iMore Specialist

    Posts
    1,447 Posts
    Global Posts
    2,233 Global Posts

    Default

    They did NOT swap it, they cleaned it out and told me if it happens again to come back. Hopefully it doesn't because both apple stores are in malls that are epic nightmares to get to and park at. I told him it's been happening since I got it, and I could not get it to replicate while I was there. Which is annoying because I wanted them to at least SEE the issue so it's easier to document.
  5. #5  
    jsntrenkler's Avatar

    Posts
    2,103 Posts
    Global Posts
    3,387 Global Posts
    iOS Version
    6.0.1

    Default

    Quote Originally Posted by ame View Post
    They did NOT swap it, they cleaned it out and told me if it happens again to come back. Hopefully it doesn't because both apple stores are in malls that are epic nightmares to get to and park at. I told him it's been happening since I got it, and I could not get it to replicate while I was there. Which is annoying because I wanted them to at least SEE the issue so it's easier to document.
    I had that happen once, it turned out to be a tiny piece of pocket lint stuck inside. Worked fine after they cleaned it. How does it work now for you?
  6. #6  
    Bosox20's Avatar
    iMore Pro

    Posts
    602 Posts
    Global Posts
    1,101 Global Posts
    iOS Version
    5.1.1

    Default

    What is the warranty period on a new iphone? and do I have to purchase anything additional from AT&T? also, do you have to register the phone with Apple to get the warranty?
  7. #7  
    Garz's Avatar
    Retired Moderator

    Posts
    4,169 Posts
    Global Posts
    13,096 Global Posts
    iOS Version
    7.0.4

    Default

    Quote Originally Posted by Bosox20 View Post
    What is the warranty period on a new iphone? and do I have to purchase anything additional from AT&T? also, do you have to register the phone with Apple to get the warranty?
    Your warranty is good for one year from the date you bought it. No you dont have to do anything to register warranty. Its automatically done when its activated.
  8. #8  
    BLiNK's Avatar
    iMore Genius

    Posts
    8,162 Posts
    Global Posts
    8,509 Global Posts
    iOS Version
    iOS 182

    Default

    Quote Originally Posted by ame View Post
    They did NOT swap it, they cleaned it out and told me if it happens again to come back. Hopefully it doesn't because both apple stores are in malls that are epic nightmares to get to and park at. I told him it's been happening since I got it, and I could not get it to replicate while I was there. Which is annoying because I wanted them to at least SEE the issue so it's easier to document.
    what did they use to clean it out with and did it improve?
  9. Thread AuthorThread Author   #9  
    ame
    ame is offline
    ame's Avatar
    iMore Specialist

    Posts
    1,447 Posts
    Global Posts
    2,233 Global Posts

    Default

    He took it in back, so I have no idea what he did to clean it. When I did compressed air that made no difference, nor did it really do anything when he did it. That's when he took it in back. So I have no idea. Maybe he had a mini vacuum or something? He had one of those little "ear checker outer" things like when the doc checks your ears. He used that to look inside. It worked fine when we tested it there. I probably won't use the headset with it again for another couple weeks when I travel again so hopefully it's fixed. I was half hoping they would NOT swap this out, I have a Zagg on this thing that is the best application of all time lol.
  10. Thread AuthorThread Author   #10  
    ame
    ame is offline
    ame's Avatar
    iMore Specialist

    Posts
    1,447 Posts
    Global Posts
    2,233 Global Posts

    Default

    Quote Originally Posted by jimmers View Post
    Make sure you do a backup before taking it in so if you he a new phone you can just restore from your back up when you get home.
    That is definitely one thing I am good at. It only takes once. I had that back with a Palm a long time ago, lesson learned. I have two externals at home, plus offsite backup too.
  11. #11  
    Bosox20's Avatar
    iMore Pro

    Posts
    602 Posts
    Global Posts
    1,101 Global Posts
    iOS Version
    5.1.1

    Default

    Quote Originally Posted by Garz View Post
    Your warranty is good for one year from the date you bought it. No you dont have to do anything to register warranty. Its automatically done when its activated.
    So, if AT&T tries to sell insurance, its not worth it since Apple is their own insurance for a year??
  12. #12  
    Garz's Avatar
    Retired Moderator

    Posts
    4,169 Posts
    Global Posts
    13,096 Global Posts
    iOS Version
    7.0.4

    Default

    Quote Originally Posted by Bosox20 View Post
    So, if AT&T tries to sell insurance, its not worth it since Apple is their own insurance for a year??
    Apple offers to extend your warranty for a year. Apple does not sell insurance. Insurance and warranty is not the same thing.

Posting Permissions

B