1. anon6040766's Avatar
    Here's a tough one that I can't seem to get an answer for. It's not that Verizon is unwilling to give me the answer it's that nobody seems to know. You ask the sales reps and they say corporate showed up one day and put them on. You call customer service and they say to ask the reps in the store. I even tried emailing corporate with no response. Well, enough of that. Bottom line, I'm field based employee who uses an iPad for part of my job. I've been looking for years for the case/cover. I really want to get my hands on the case that the Verizon Sales Representatives use in the retail stores. It's a black rugged case, with a hard plastic screen cover , and has a handle grip on the back to slide your hand in to. I've seen similar one's but nothing this professional looking while still maintaining that "oh crap I dropped my iPad but everything is fine" feel to it. Do buy chance no company name who supplies the cases/covers to Verizon that the sales representatives use in the store?
    10-22-2013 12:31 AM
  2. neurodave's Avatar
    Hi,

    I have a business account, so I must purchase through Verizon.

    I have a family share with 2 lines, an iphone 4, which has unlimited data, and a basic phone on the other line. I'm wanting to upgrade to an iphone 5s while keeping my unlimited data. Best Buy would have been able to do this for me, but since I have a business account they can't work with me. The local Verizon Rep said that he couldn't help me keep my unlimited data.

    So I thought about ordering an iphone 5s online as an upgrade to the basic phone.
    Activate that phone with a 2gb plan.
    Reactivate the old phone back on that line, removing the data plan.
    Then activate the iphone 5s on the line that now has the iphone 4.
    Can I do this and keep my unlimited data?

    Thanks.
    Yes you can. That is currently the only way to keep unlimited data plans, as our system no longer makes use of the old "Alternate Upgrade" trick.
    10-23-2013 02:00 PM
  3. neurodave's Avatar
    1. Currently grandfathered on the unlimited data plan. Three phones on the plan and one of them is due for an upgrade. If I choose to upgrade the phone, to a 5s of course, does this mean the entire plan looses the unlimited data or only the phone that is upgraded?
    2. Can I have the Verizon iPhone shipped to my house?
    3. Can the iPhone be activated at home or do I have to go into a store?


    1. Only the line you upgrade is affected
    2. Yes, you can have it shipped to your house if you order online or over the phone
    3. Yes, it will come ready to activate when you get it. There should be no reason to visit a store.

    Thanks.
    10-23-2013 02:01 PM
  4. neurodave's Avatar
    If I add a line to my account using Edge, can I then switch that phone out with another line like you can with a regular upgrade?
    Yes you can.
    10-23-2013 02:02 PM
  5. neurodave's Avatar
    If customers pay for a share everything plan what does that get them?

    Apparently not usage because that's an extra $30/mo per line, so what exactly are customers paying for?

    If it's the plan, then customers already purchased it so why do they have to pay to access what they've already bought?


    Blazin' Tap Tap Tappity 2 You
    $40 per smartphone gets you unlimited talk and text
    $30 per basic phone gets you the same as above

    The additional charge is for the data package you pick.

    1GB = $50
    2GB = $60
    4GB = $70
    6GB = $80

    So forth, and so on.

    The data charge is a ONE TIME charge that is shared for all lines on the account.
    The $40 (or $30 for basic phones) a month is to give those additional lines unlimited talk and text.

    So the rule of thumb is, the more lines you have, the more you save per phone.
    10-23-2013 02:05 PM
  6. neurodave's Avatar
    Here's a tough one that I can't seem to get an answer for. It's not that Verizon is unwilling to give me the answer it's that nobody seems to know. You ask the sales reps and they say corporate showed up one day and put them on. You call customer service and they say to ask the reps in the store. I even tried emailing corporate with no response. Well, enough of that. Bottom line, I'm field based employee who uses an iPad for part of my job. I've been looking for years for the case/cover. I really want to get my hands on the case that the Verizon Sales Representatives use in the retail stores. It's a black rugged case, with a hard plastic screen cover , and has a handle grip on the back to slide your hand in to. I've seen similar one's but nothing this professional looking while still maintaining that "oh crap I dropped my iPad but everything is fine" feel to it. Do buy chance no company name who supplies the cases/covers to Verizon that the sales representatives use in the store?
    Ah, yes, the case used for the sign in iPad for the stores. I am not quite sure who the maker is, as they come directly from corporate in our purchase orders, but I can try to ask around and see what I find. No promises, though.
    10-23-2013 02:06 PM
  7. warcraftWidow's Avatar
    $40 per smartphone gets you unlimited talk and text
    $30 per basic phone gets you the same as above

    The additional charge is for the data package you pick.

    1GB = $50
    2GB = $60
    4GB = $70
    6GB = $80

    So forth, and so on.

    The data charge is a ONE TIME charge that is shared for all lines on the account.
    The $40 (or $30 for basic phones) a month is to give those additional lines unlimited talk and text.

    So the rule of thumb is, the more lines you have, the more you save per phone.
    The annoying thing about these plans is that I don't want unlimited talk and text. I actually have ATT but their plans work the same way. I wouldn't mind shared data but my bill would go up a lot not due to the data charges but to paying for the unlimited talk rather than my current family plan which shares 550 minutes (which never gets close to being used).
    10-23-2013 02:08 PM
  8. mudbuny's Avatar
    Yes you can.
    As it happens my husband had to have a new phone yesterday, he is almost a year out on his upgrade. So I went online and customer service stated you CAN switch an edge device. So I get to the store and they tell me you absolutely CANNOT. They said the line is tied into the esn and can't be switched. Maybe I wasn't clear enough with my intentions with the guy online, but I hate getting different answers to the same question
    10-23-2013 02:09 PM
  9. neurodave's Avatar
    The annoying thing about these plans is that I don't want unlimited talk and text. I actually have ATT but their plans work the same way. I wouldn't mind shared data but my bill would go up a lot not due to the data charges but to paying for the unlimited talk rather than my current family plan which shares 550 minutes (which never gets close to being used).
    You can go to the older Nationwide plans, but at the end of the day, it will amount to more than the Share Everything.
    10-23-2013 04:14 PM
  10. neurodave's Avatar
    As it happens my husband had to have a new phone yesterday, he is almost a year out on his upgrade. So I went online and customer service stated you CAN switch an edge device. So I get to the store and they tell me you absolutely CANNOT. They said the line is tied into the esn and can't be switched. Maybe I wasn't clear enough with my intentions with the guy online, but I hate getting different answers to the same question
    You are able to because the account is billed the $2X a month to cover the EDGE charge no matter what. So whether it's on line A or line Z, you won't be able to dodge that charge, and that's what Verizon ultimately cares about. You may want to try another store.
    10-23-2013 04:15 PM
  11. metllicamilitia's Avatar
    $40 per smartphone gets you unlimited talk and text
    $30 per basic phone gets you the same as above

    The additional charge is for the data package you pick.

    1GB = $50
    2GB = $60
    4GB = $70
    6GB = $80

    So forth, and so on.

    The data charge is a ONE TIME charge that is shared for all lines on the account.
    The $40 (or $30 for basic phones) a month is to give those additional lines unlimited talk and text.

    So the rule of thumb is, the more lines you have, the more you save per phone.
    Okay, makes sense, but what about one phone on a shared plan? Suddenly that one person is paying the money for unlimited talk, unlimited text, data, and an additional $40 for unlimited talk, and unlimited text. By the numbers you gave me. So why is there is a duplicate cost for the plan owner/one line on a shared plan?


    Blazin' Tap Tap Tappity 2 You
    10-23-2013 05:37 PM
  12. SwitchBeach's Avatar
    Okay, makes sense, but what about one phone on a shared plan? Suddenly that one person is paying the money for unlimited talk, unlimited text, data, and an additional $40 for unlimited talk, and unlimited text. By the numbers you gave me. So why is there is a duplicate cost for the plan owner/one line on a shared plan?
    The "shared plans" don't make a lot of sense for single phones, but you are not paying twice.

    You would pay $40 for the access charge which gives you unlimited talk, text and messaging.
    Then you would add the data plan at the level you choose. For example, $70 for 4GB.
    This would bring you to a total of $110 which gives you unlimited, talk, text, and messaging and 4GB of data on that phone plus WiFi Hotspot shares that 4GB of data.

    If you add a phone, you would only add the $40 access charge and you share that same 4GB of data.
    10-23-2013 07:16 PM
  13. metllicamilitia's Avatar
    The "shared plans" don't make a lot of sense for single phones, but you are not paying twice.

    You would pay $40 for the access charge which gives you unlimited talk, text and messaging.
    Then you would add the data plan at the level you choose. For example, $70 for 4GB.
    This would bring you to a total of $110 which gives you unlimited, talk, text, and messaging and 4GB of data on that phone plus WiFi Hotspot shares that 4GB of data.

    If you add a phone, you would only add the $40 access charge and you share that same 4GB of data.
    That makes more sense than the original math. Which is absolutely ridiculous, price wise. However I am a single phone using the share everything. For an additional $2 a month, I was able to gain unlimited minutes and free mobile hotspot from my phone, which helps for my wifi only iPad Mini.


    Blazin' From Mini 2 You
    10-23-2013 09:01 PM
  14. i_luh_dat's Avatar
    So me and my dad both had the unlimited data plans through our iPhone 4's that we got back in 02/11. So I went to verizon last month and talked to an employee and she told me that since I had unlimited data she could offer me Verizon Max (6GB for $30/month). I ended up buying the 5c because they were out of the 5s. A few days later the apple store near me received 5s in stock so I was able to get a 32GB Gray after returning the 5c at Verizon.
    10-24-2013 10:00 AM
  15. neurodave's Avatar
    That makes more sense than the original math. Which is absolutely ridiculous, price wise. However I am a single phone using the share everything. For an additional $2 a month, I was able to gain unlimited minutes and free mobile hotspot from my phone, which helps for my wifi only iPad Mini.


    Blazin' From Mini 2 You
    Those prices are the same across the board for the top 4 wireless companies in the US (+/- $5-10) but once you add in more than 2 lines to your account, we begin to undercut the competition. At one point, we undercut AT&T by quite a big chunk! I am a firm believer than Verizon isn't for everyone, though.
    10-24-2013 10:30 AM
  16. metllicamilitia's Avatar
    I have another question, this one about Edge, let's say I switch to Edge, but instead of upgrading once a year, I pay the price for the phone, as well as the built in subsidy cost, so I'm effectively paying for the phone twice. Let's say I "pay off the phone" and I want to upgrade, do I still need to trade in the phone I'm using even though it's paid off?


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 12:25 PM
  17. metllicamilitia's Avatar
    Also about Edge, I was told by a Verizon rep over the phone that you cannot pay in advance toward paying off the phone because the cost is built into the plan. So does that I mean I would also be unable to pay more down upfront to pay off the phone sooner?


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 12:31 PM
  18. Peligro911's Avatar
    Also about Edge, I was told by a Verizon rep over the phone that you cannot pay in advance toward paying off the phone because the cost is built into the plan. So does that I mean I would also be unable to pay more down upfront to pay off the phone sooner?


    Blazin' Tap Tap Tappity 2 You
    I'm not sure about paying off sooner but I think you can because they state to upgrade it has to be 6 months in or half of it paid ..
    You said pay double for the phone ? I am on edge and it's not double it's full retail cost split over two years is all.
    To me it's not that bad a deal considering I upgrade yearly anyways. It also makes it more affordable if desire to want a 64gb.
    10-24-2013 12:52 PM
  19. Peligro911's Avatar
    As it happens my husband had to have a new phone yesterday, he is almost a year out on his upgrade. So I went online and customer service stated you CAN switch an edge device. So I get to the store and they tell me you absolutely CANNOT. They said the line is tied into the esn and can't be switched. Maybe I wasn't clear enough with my intentions with the guy online, but I hate getting different answers to the same question
    Yes u can I know for a fact my 5s that I'm using now was bought on another line on my account using edge. After they process it they switched the 5s to my number. The edge billing will get billed to the number that had the upstage to start with not the number the phone is actually using.
    10-24-2013 12:56 PM
  20. metllicamilitia's Avatar
    I'm not sure about paying off sooner but I think you can because they state to upgrade it has to be 6 months in or half of it paid ..
    You said pay double for the phone ? I am on edge and it's not double it's full retail cost split over two years is all.
    To me it's not that bad a deal considering I upgrade yearly anyways. It also makes it more affordable if desire to want a 64gb.
    It is twice because a subsidy cost is built into the plans. So you are already paying off a phone (even if you bought it outright) just by having a plan. Enter Edge, adds an additional $30 a month to pay off the phone, ergo you are paying for the phone twice over.


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 02:15 PM
  21. Peligro911's Avatar
    It is twice because a subsidy cost is built into the plans. So you are already paying off a phone (even if you bought it outright) just by having a plan. Enter Edge, adds an additional $30 a month to pay off the phone, ergo you are paying for the phone twice over.


    Blazin' Tap Tap Tappity 2 You
    Well when I got the phone I paid nothing and my receipt shows 749.99 and I pay 31.xx a month and when I add that for 24 months it comes out to the retail price ..
    If I would of went contract route I would have paid 299 and upgrade fee upfront
    10-24-2013 02:57 PM
  22. metllicamilitia's Avatar
    Well when I got the phone I paid nothing and my receipt shows 749.99 and I pay 31.xx a month and when I add that for 24 months it comes out to the retail price ..
    If I would of went contract route I would have paid 299 and upgrade fee upfront
    Now compare the price of your data/minutes/text plan with the same plan on contract, you'll notice there is no price difference. And if you pay $300 down and an upgrade fee, you'll pay the subsidy cost for the phone within the plan, the same plan you have on Edge. They aren't giving phones away for free to people on contract or for just $400. And just search the iMore news articles for carrier pricing, they've broken down the math and shown that Verizon, AT&T, and Sprint all have subsidy costs built into their plans.


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 03:37 PM
  23. Peligro911's Avatar
    Now compare the price of your data/minutes/text plan with the same plan on contract, you'll notice there is no price difference. And if you pay $300 down and an upgrade fee, you'll pay the subsidy cost for the phone within the plan, the same plan you have on Edge. They aren't giving phones away for free to people on contract or for just $400. And just search the iMore news articles for carrier pricing, they've broken down the math and shown that Verizon, AT&T, and Sprint all have subsidy costs built into their plans.


    Blazin' Tap Tap Tappity 2 You
    Oh ok I see what your saying and very true
    But it's something that we don't control even if we bought our phone retail in full .. The plans are the plans
    I do agree it should be cheaper
    10-24-2013 03:41 PM
  24. metllicamilitia's Avatar
    Well when I got the phone I paid nothing and my receipt shows 749.99 and I pay 31.xx a month and when I add that for 24 months it comes out to the retail price ..
    If I would of went contract route I would have paid 299 and upgrade fee upfront
    And here's an example

    Person 1 buys a phone outright, signs a contract, pays $100 a month for the plan for 24 months.

    Person 2 buys the same, subsidizes it, signs a contract, pays $100 a month for the same plan for 24 months.

    Person 3 gets the same phone, on Edge and pays nothing down, signs no contract, pays $100 a month for the same for 24 months, plus an addition x amount per month to pay off the phone.

    How is that possible? With subsidy fees built into the plan so the cell provider ALWAYS gets the money for the phone.


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 03:43 PM
  25. metllicamilitia's Avatar
    Oh ok I see what your saying and very true
    But it's something that we don't control even if we bought our phone retail in full .. The plans are the plans
    I do agree it should be cheaper
    We commented at the same time, but yes, at some point the plans should be cheaper once the phone is paid for. T-Mobile is the only of the 4 major US carriers that does this currently. I'm hopeful that it will catch on.


    Blazin' Tap Tap Tappity 2 You
    10-24-2013 03:45 PM
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