Thanks everyone for your replies. I wouldn't be complaining that much but, a couple months back (when I upgraded another phone to an iphone) Vzw told me to use the upgrade of one of the phones that I am trying to upgrade now, for the upgrade of the other phone at that time. Now, I'm basically 10 days out and they won't play nice. The CSA that I spoke with said, "I will upgrade any other phone we have right now, but not Apple because, in the contract we have with Apple, we are prohibited to do early upgrades". She said she would even do a Galaxy. Well I did some research. There is no such contract between Vzw and Apple restricting early upgrades. I spoke with Apple today, they said they do not restrict sales on iPhones with Vzw, its up to the carrier to decide. So as I see things, don't tell me you will upgrade ANY phone but not Apple because of a nonexisting contract. Don't have me use another phone's upgrade and then say no when I want to go 10 days early. Here's the thing that I'm most annoyed at, I've been with Verizon since it was Bell Atlantic. Sorry for ranting...