Public beta install issues

[LP Slade]

I’m on the tvOS public beta on my ATV 4K and I’m unable to install the latest update. It downloads it, but at the “preparing update” stage it says it failed.

Is there any way to fix this? No matter what I do it fails.

Sidebar, this is by far the worst beta experience I’ve ever had. Yes, I know it’s a beta and it will have bugs, but the public betas have mostly been fine in my experience ... this one has taught me that I won’t do it for my Apple TV again *

 

[Premium1]

I’m on the tvOS public beta on my ATV 4K and I’m unable to install the latest update. It downloads it, but at the “preparing update” stage it says it failed.

Is there any way to fix this? No matter what I do it fails.

Sidebar, this is by far the worst beta experience I’ve ever had. Yes, I know it’s a beta and it will have bugs, but the public betas have mostly been fine in my experience ... this one has taught me that I won’t do it for my Apple TV again ????????????*

Try turning off beta downloads and then turning it back on and redownload.

 

[LP Slade]

Try turning off beta downloads and then turning it back on and redownload.

Nope. That doesn’t work. I turned off beta downloads, restarted and turned beta back on and it still gives the error.

 

[scruffypig]

Nope. That doesn’t work. I turned off beta downloads, restarted and turned beta back on and it still gives the error.

TV OS 13 is a bit different than previous TV OS.

This may help:

https://www.imore.com/how-downgrade-tvos-beta-tvos-12-apple-tv

 

[LP Slade]

TV OS 13 is a bit different than previous TV OS.

This may help:

https://www.imore.com/how-downgrade-tvos-beta-tvos-12-apple-tv

It’s an ATV 4K ... it’s not possible to downgrade ...

 

[scruffypig]

It’s an ATV 4K ... it’s not possible to downgrade ...

Exactly. The Apple TV 4K doesn’t have a USB C port, so there's no way to push a restore image onto it.

 

[LP Slade]

Exactly. The Apple TV 4K doesn’t have a USB C port, so there's no way to push a restore image onto it.

Yes, I know ... so I’m not sure how that article was meant to help ...

 

[scruffypig]

Yes, I know ... so I’m not sure how that article was meant to help ...

You might be stuck until the official release, since there is no USB C port and with no way to push a restore to your Apple TV. I would make a genius appointment or contact Apple support. Maybe someone else knows how to push a restore to your Apple TV over the air.

 

[LP Slade]

You might be stuck until the official release, since there is no USB C port and with no way to push a restore to your Apple TV. I would make a genius appointment or contact Apple support. Maybe someone else knows how to push a restore to your Apple TV over the air.

That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one

 

[scruffypig]

That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one

Hopefully someone else has an answer that may help.

 

[scruffypig]

That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one

I see there is an updated TV OS 13 beta released today. I would try again to update to the beta.

 

[LP Slade]

I see there is an updated TV OS 13 beta released today. I would try again to update to the beta.

This update won’t work either. This is absolutely ridiculous. I understand the risks involved with betas, but it’s absurd that Apple doesn’t offer a way of returning to the previous OS on one model, but it does on another. I’m worried now that even with the general release I’ll have this problem.

 

[metllicamilitia]

Is the profile still installed? Try reinstalling the tvOS beta profile and then try the download again.

 

[metllicamilitia]

Well, actually the public is just the option for betas, never mind my previous comment.

 

[LP Slade]

This update won’t work either. This is absolutely ridiculous. I understand the risks involved with betas, but it’s absurd that Apple doesn’t offer a way of returning to the previous OS on one model, but it does on another. I’m worried now that even with the general release I’ll have this problem.

I FINALLY managed to get it installed ... well, not the previous beta, but the one that just came out.

I broke down and decided to try resetting it (if it weren’t for the super simple setup process using my iPhone, I don’t think I would have). I reset (not reset and update), set it up again and tried to install the beta. The problem, though, was that the “get beta updates” wasn’t showing up. Eventually I realized I had to fully leave the beta program, restart my ATV 4K and then rejoin the beta program and then I finally had the option to select “get beta updates.” Once I did this, I was able to download and install the latest update without issue.

I, for sure, will not do a tvOS beta again. I’m far too dependent on my tv to risk this or something more serious again

 

[scruffypig]

I FINALLY managed to get it installed ... well, not the previous beta, but the one that just came out.

I broke down and decided to try resetting it (if it weren’t for the super simple setup process using my iPhone, I don’t think I would have). I reset (not reset and update), set it up again and tried to install the beta. The problem, though, was that the “get beta updates” wasn’t showing up. Eventually I realized I had to fully leave the beta program, restart my ATV 4K and then rejoin the beta program and then I finally had the option to select “get beta updates.” Once I did this, I was able to download and install the latest update without issue.

I, for sure, will not do a tvOS beta again. I’m far too dependent on my tv to risk this or something more serious again

Glad you got it figured out. Betas are not for the casual user for sure.

 

[Lee_Bo]

Glad you got it figured out. Betas are not for the casual user for sure.

Exactly. I installed it back on my 7+ because of the Carplay features. If it wasn't for that I probably wouldn't have it installed.