1. LP Slade's Avatar
    I’m on the tvOS public beta on my ATV 4K and I’m unable to install the latest update. It downloads it, but at the “preparing update” stage it says it failed.

    Is there any way to fix this? No matter what I do it fails.

    Sidebar, this is by far the worst beta experience I’ve ever had. Yes, I know it’s a beta and it will have bugs, but the public betas have mostly been fine in my experience ... this one has taught me that I won’t do it for my Apple TV again 🤦🏻*♂️
    08-06-2019 02:55 PM
  2. Premium1's Avatar
    I’m on the tvOS public beta on my ATV 4K and I’m unable to install the latest update. It downloads it, but at the “preparing update” stage it says it failed.

    Is there any way to fix this? No matter what I do it fails.

    Sidebar, this is by far the worst beta experience I’ve ever had. Yes, I know it’s a beta and it will have bugs, but the public betas have mostly been fine in my experience ... this one has taught me that I won’t do it for my Apple TV again *♂️
    Try turning off beta downloads and then turning it back on and redownload.
    08-07-2019 01:19 PM
  3. LP Slade's Avatar
    Try turning off beta downloads and then turning it back on and redownload.
    Nope. That doesn’t work. I turned off beta downloads, restarted and turned beta back on and it still gives the error.
    08-07-2019 01:58 PM
  4. scruffypig's Avatar
    Nope. That doesn’t work. I turned off beta downloads, restarted and turned beta back on and it still gives the error.
    TV OS 13 is a bit different than previous TV OS.

    This may help:

    https://www.imore.com/how-downgrade-...os-12-apple-tv
    08-07-2019 02:56 PM
  5. LP Slade's Avatar
    TV OS 13 is a bit different than previous TV OS.

    This may help:

    https://www.imore.com/how-downgrade-...os-12-apple-tv
    It’s an ATV 4K ... it’s not possible to downgrade ...
    08-07-2019 03:00 PM
  6. scruffypig's Avatar
    It’s an ATV 4K ... it’s not possible to downgrade ...
    Exactly. The Apple TV 4K doesn’t have a USB C port, so there's no way to push a restore image onto it.
    08-07-2019 03:26 PM
  7. LP Slade's Avatar
    Exactly. The Apple TV 4K doesn’t have a USB C port, so there's no way to push a restore image onto it.
    Yes, I know ... so I’m not sure how that article was meant to help ...
    08-07-2019 03:29 PM
  8. scruffypig's Avatar
    Yes, I know ... so I’m not sure how that article was meant to help ...
    You might be stuck until the official release, since there is no USB C port and with no way to push a restore to your Apple TV. I would make a genius appointment or contact Apple support. Maybe someone else knows how to push a restore to your Apple TV over the air.
    08-07-2019 08:34 PM
  9. LP Slade's Avatar
    You might be stuck until the official release, since there is no USB C port and with no way to push a restore to your Apple TV. I would make a genius appointment or contact Apple support. Maybe someone else knows how to push a restore to your Apple TV over the air.
    That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one
    08-08-2019 01:35 AM
  10. scruffypig's Avatar
    That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one
    Hopefully someone else has an answer that may help.
    08-08-2019 04:23 PM
  11. scruffypig's Avatar
    That’s what I was afraid of. I guess I’ll just have to deal with this beta for another month or so until the official release ... I’ve used a lot of public betas, but never had issues like I’ve had with this one
    I see there is an updated TV OS 13 beta released today. I would try again to update to the beta.
    08-08-2019 08:26 PM
  12. LP Slade's Avatar
    I see there is an updated TV OS 13 beta released today. I would try again to update to the beta.
    This update won’t work either. This is absolutely ridiculous. I understand the risks involved with betas, but it’s absurd that Apple doesn’t offer a way of returning to the previous OS on one model, but it does on another. I’m worried now that even with the general release I’ll have this problem.
    08-09-2019 12:24 AM
  13. metllicamilitia's Avatar
    Is the profile still installed? Try reinstalling the tvOS beta profile and then try the download again.
    08-09-2019 12:26 AM
  14. metllicamilitia's Avatar
    Well, actually the public is just the option for betas, never mind my previous comment.
    08-09-2019 12:27 AM
  15. LP Slade's Avatar
    This update won’t work either. This is absolutely ridiculous. I understand the risks involved with betas, but it’s absurd that Apple doesn’t offer a way of returning to the previous OS on one model, but it does on another. I’m worried now that even with the general release I’ll have this problem.
    I FINALLY managed to get it installed ... well, not the previous beta, but the one that just came out.

    I broke down and decided to try resetting it (if it weren’t for the super simple setup process using my iPhone, I don’t think I would have). I reset (not reset and update), set it up again and tried to install the beta. The problem, though, was that the “get beta updates” wasn’t showing up. Eventually I realized I had to fully leave the beta program, restart my ATV 4K and then rejoin the beta program and then I finally had the option to select “get beta updates.” Once I did this, I was able to download and install the latest update without issue.

    I, for sure, will not do a tvOS beta again. I’m far too dependent on my tv to risk this or something more serious again 🤣🤣
    08-09-2019 09:11 AM
  16. scruffypig's Avatar
    I FINALLY managed to get it installed ... well, not the previous beta, but the one that just came out.

    I broke down and decided to try resetting it (if it weren’t for the super simple setup process using my iPhone, I don’t think I would have). I reset (not reset and update), set it up again and tried to install the beta. The problem, though, was that the “get beta updates” wasn’t showing up. Eventually I realized I had to fully leave the beta program, restart my ATV 4K and then rejoin the beta program and then I finally had the option to select “get beta updates.” Once I did this, I was able to download and install the latest update without issue.

    I, for sure, will not do a tvOS beta again. I’m far too dependent on my tv to risk this or something more serious again 🤣🤣
    Glad you got it figured out. Betas are not for the casual user for sure.
    Lee_Bo likes this.
    08-09-2019 09:47 AM
  17. Lee_Bo's Avatar
    Glad you got it figured out. Betas are not for the casual user for sure.
    Exactly. I installed it back on my 7+ because of the Carplay features. If it wasn't for that I probably wouldn't have it installed.
    scruffypig likes this.
    08-11-2019 08:10 AM

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