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iMore Question
Will Apple keep my old phone if it was damaged by another company
I was at Disneyland with my family at the beginning of the month. While visiting my kids were taking pictures with the characters. One of the Disney cast members ask if I wanted to be in the picture with my boys and said that she would snap some shots on my phone(Gold iphone 5s). I said sure and handed it to her. About a min later she dropped in on the concrete. Well it was badly gashed and scratched. The glass was fine though. Pretty much cosmetic. I didn't make a scene but I did tell guest relations about it. They called me a few days later and said the would gladly repair it and to get an estimate from apple and send them a copy. When I went in she said the phone would have to be replaced or swapped. Now my question is...are they going to keep my old phone that is already paid for of course, take Disney's $$$ and give me a more than likely refurbished one? If so why? Both phones would be paid for. I'm hoping this would not be the case but I kinda got the feeling after talking to the apple rep that they would be keeping my old one. To me that wouldn't be right since the 2 phones would have costed us around 700 bucks total and Im sure they would just do whatever they need to do to fix the damage and then resell it. Any info would be greatly appreciated. Thanks!
I was at Disneyland with my family at the beginning of the month. While visiting my kids were taking pictures with the characters. One of the Disney cast members ask if I wanted to be in the picture with my boys and said that she would snap some shots on my phone(Gold iphone 5s). I said sure and handed it to her. About a min later she dropped in on the concrete. Well it was badly gashed and scratched. The glass was fine though. Pretty much cosmetic. I didn't make a scene but I did tell guest relations about it. They called me a few days later and said the would gladly repair it and to get an estimate from apple and send them a copy. When I went in she said the phone would have to be replaced or swapped. Now my question is...are they going to keep my old phone that is already paid for of course, take Disney's $$$ and give me a more than likely refurbished one? If so why? Both phones would be paid for. I'm hoping this would not be the case but I kinda got the feeling after talking to the apple rep that they would be keeping my old one. To me that wouldn't be right since the 2 phones would have costed us around 700 bucks total and Im sure they would just do whatever they need to do to fix the damage and then resell it. Any info would be greatly appreciated. Thanks!