shivamanuja
Well-known member
Re: iPhone 6 doesn't stay connected to Wi-Fi.
After having problem with wifi disconnection, last night i talked to apple expert through chatting by using telephone technical support which is valid for 3 months after purchase of new iphone, i told that guy all my problem regarding wifi that it disconnects itself when its on standby mode or left idle and i was on ios 8.0.2, but before that i sent apple my all diagnostic usage after running extended test so they can verify wether its hardware or software problem, so after checking diagnostic reports of my iphone 6 for few minutes he came back and told me that ur hardware test was fine, there was no problem in it but your software has major bug in it which is causing all this wifi problem, so he asked me that if u have computer around then i can help u much better through screen sharing, so i started my lappy then he asked me to download screen sharing setup from apple website link but i didnt allow him full access on my pc so he was just placing pointer on screen where to go in itunes and what option to select, after that he told me to open itunes and connect my iphone, he was looking my screen, he asked me to restore my iphone, itunes took backup of my iphone and then restore process was started, after selecting options the file came to download which was of 1.95gb, i think i was downloading whole ios 8.0.2 setup again or he just sent me some patch for my bug, then i updated my iphone with it so after that screen sharing support was ended, i got mail from his side with case number so if i face problem again regarding wifi so i can reopen my case with apple, now lets see what happens, my iphone is working fine till now, there is no wifi drop from last night while keepin it on standby mode, i suggest everyone to restore their iphones or ask for telephone technical help from apple, before deciding replacing your brand new iphone, in my country apple service centre replace your brand new iphone with some used or refurbished iphones so i prefer not to replace it. That was my story of last night.
After having problem with wifi disconnection, last night i talked to apple expert through chatting by using telephone technical support which is valid for 3 months after purchase of new iphone, i told that guy all my problem regarding wifi that it disconnects itself when its on standby mode or left idle and i was on ios 8.0.2, but before that i sent apple my all diagnostic usage after running extended test so they can verify wether its hardware or software problem, so after checking diagnostic reports of my iphone 6 for few minutes he came back and told me that ur hardware test was fine, there was no problem in it but your software has major bug in it which is causing all this wifi problem, so he asked me that if u have computer around then i can help u much better through screen sharing, so i started my lappy then he asked me to download screen sharing setup from apple website link but i didnt allow him full access on my pc so he was just placing pointer on screen where to go in itunes and what option to select, after that he told me to open itunes and connect my iphone, he was looking my screen, he asked me to restore my iphone, itunes took backup of my iphone and then restore process was started, after selecting options the file came to download which was of 1.95gb, i think i was downloading whole ios 8.0.2 setup again or he just sent me some patch for my bug, then i updated my iphone with it so after that screen sharing support was ended, i got mail from his side with case number so if i face problem again regarding wifi so i can reopen my case with apple, now lets see what happens, my iphone is working fine till now, there is no wifi drop from last night while keepin it on standby mode, i suggest everyone to restore their iphones or ask for telephone technical help from apple, before deciding replacing your brand new iphone, in my country apple service centre replace your brand new iphone with some used or refurbished iphones so i prefer not to replace it. That was my story of last night.