Why is the recipient's number grayed out when trying to call via FaceTime?

Bpb_mike

New member
Nov 12, 2012
4
0
0
Hello,
I currently have a iPhone 5s with the latest ios update. When I click on my facetime app and go to my contact and click on the persons name the facetime and phone number is grayed out. I am sure this person has a iPhone 5s and the facetime app loaded on her phone.
How do I fix this?
Thanks
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
Moderator
Jan 8, 2012
58,414
311
83
Are you certain that the recipient has FaceTime enabled or have it set to be used via both Wi-Fi and cellular data?
 
Last edited:

Ledsteplin

Ambassador
Oct 2, 2013
47,995
126
58
Ask that person to check in their settings. Like D said, they have to have it toggled on.


Sent from my ancient but trustworthy iPhone 5