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why on iPad can I only see parts of the screen because it's too enlarged?

When trying to work on my new iPad on certain screens, particularly drop box screens, part of the screen is so enlarged I can only see half the information making it impossible for doing anything. I have tried the different zooms, pinches and taps, tried restoring settings, nothing works. I have even compared the same screens on my stepsons iPad and matched the settings but again, nothing. Please help!