Why can't I connect to the app store?


iMore Question

why can't i connect to the app store?

I just installed ios 9.1 on my iphone 6. Before that, I never had trouble connecting to the app store. I powered off and on the phone, signed out and back in to my apple id with no result. My wifi is connected, cell data is turned on, safari works fine and my wife's iphone 6 with ios 9.1 installed works fine.

Rob Phillips

iPhone X & Apple TV Champion, Moderator
May 1, 2012
Re: why can't i connect to the app store?

Welcome to iMore! It sounds to me like you've taken many of the usual steps to troubleshoot the problem. The only thing I can think of is a botched up upgrade. Did you install 9.1 OTA or through iTunes? You may want to try running a restore through iTunes to see if that kicks into gear. I haven't heard of any other issues with 9.1 causing the App Store to break.


Oct 2, 2013
Re: why can't i connect to the app store?

My sister's 6s showed a white screen in the App Store, but a reset fixed it. The suggestion above may work.