After several hours on the phone with AT&T and a trip to the AT&T store and the FedEx facility I finally got AT&T to open a claim with FedEx. Still waiting on FedEx to change the status from pending delivery to lost. Until then AT&T won’t do anything.
The worst part is I’ve done all the leg work, all the phone calling and all the info gathering for these 2 huge companies who both claim to be customer service oriented.
This experience has definitely made me question my loyalty to AT&T. I’ve been with the same cell carrier since the late 90s. It’s the only cell # I’ve ever had. It was BellSouth Mobility then Cingular and now AT&T. I’ve had 4 lines for most of that time and always have the best plans and the newest phones. They have been paid well for over 20 years.