Where did my voicemail transcript go? How can I get it back?

lipmanphoto

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Oct 30, 2018
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Voicemail has been working fine on my last few iphones without any set-up (just using basic restore from backup). Just got the XS, and while I can call my voicemail to hear the messages, the transcript of voicemail calls is gone. The VM screen is literally blank save for a "Call Voicemail" button in the center of the display.
Why did the display go away, and how do I get it back? I did not change carriers or service.
TIA!