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I preordered my iPhone 5 on Friday morning through AT&T online. The order screen AND my confirmation email tell me that it will arrive ON 9/21.

A friend of mine ordered her's through her local AT&T store in Florida and was told and has a receipt to back it up that she would also have her's on 9/21. However, last night she received an email saying her's may not come for 14 to 21 days.

I went online to AT&T this morning and did a chat with two separate reps, to confirm when my iPhone will arrive. I've never done a pre-order before, and I know I need to be home in order to sign for my phone or they won't leave it. I was told that my phone will be in their WAREHOUSE on 9/21 and I won't receive it for 1 to 2 business days later. But both my confirmation email and the order screen said it would arrive ON 9/21 to my home.

How do these things typically work? Isn't one of the perks of pre-ordering that you receive your item ON launch day to your house? I've heard stories of stuff even showing up a day earlier than launch day. What have your experiences been? Should I still expect it for Friday?

Thank you.