Whatsapp back up issues

[dysey1]

Hi, I changed my iPhone yesterday and after restoring it all from iCloud, my Whatsapp has not been connecting. I have tried everything but reinstalling the app as I do not wish to delete any chat history, however when I try to back it up I simply get the 'Please wait' box. I would be grateful for any help, thanks

 

[pkcable]

I am attempting to get you help here, please standby!

 

[pkcable]

Ok I spoke to my friend and he said you should submit a support ticket....

https://whatsapp.zendesk.com/anonymous_requests/new

OR you can contact them via email......

https://www.whatsapp.com/contact/

 

[Just_Me_D]

Is there an updated version of the app that needs installing? If so, update the app and then try using it. If not, do. A clean install of iOS and then restore the backup you referenced.

 

[dysey1]

None of this worked, I have the most recent what's app but still can't back it up, which is the most frustrating part