• Welcome to the all-new iMore Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

What if the store did the set up on your phone before you did a back up on your old phone?


iMore Question

I went into telstra and the customer service operator said to do a backup on iTunes and then i would be able to retrieve everything on my old phone to my new iPhone 6.
Now i can't retrieve everything from iTunes.


Ambassador Team Leader, Senior Moderator
Jan 8, 2012
Did you create a backup of your device "prior to" having Telstra set up your device? If not, you're out of luck, if you did, then yes, a restore using that particular backup should work. Having said that, you stated, "I can't retrieve everything from iTunes"? Does that mean you can retrieve "some" things?