Watch Series 4 ECG App Has Stopped Working

Peaceful_Moi

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Apr 4, 2016
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About 2 weeks ago my AWS4 ECG app stopped working. The app initializes, but then does not respond properly to the touch on the digital crown. Instead it pauses, draws a few wild graph lines, and then resets back to 30 SEC.

Apple Support says it is a hardware issue which they could repair for $299, since the AWS4 is now out of warranty (1.5 years.)

I'm thinking of getting a new AWS5 (good sales on now), but wonder if there might be any other options?

I might mention that this is the first Apple product that my household has owned that has had an apparent failure, so I am feeling money well ahead overall, never having purchased Apple Care....
 

doogald

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Oct 23, 2012
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My wild guess is that Apple is right. I don't think that there are any reliable third party repair options.

You should see if they will let you trade in the S4 for credit.
 

Peaceful_Moi

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Thanks so much for your thought. The Apple web site rejects the serial number, so they have already stopped its return for credit on a new watch.

However, my thought is now that this could be my nighttime (sleep monitoring) watch, and a new AWS5 could be my daytime watch.
 

edswife1970

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Oct 23, 2015
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Thanks so much for your thought. The Apple web site rejects the serial number, so they have already stopped its return for credit on a new watch.

However, my thought is now that this could be my nighttime (sleep monitoring) watch, and a new AWS5 could be my daytime watch.

That’s what I would do if I were you! I have a stainless steel series 4 that still works perfectly, but I bought a Nike edition series 5 a month or so ago. I got it because it was on sale at Best Buy.
 

Peaceful_Moi

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Thanks for the suggestion. I tried the unpair and repair process, but the ecg app did not improve. But I'm glad that I tried this possible approach.

The new AWS5 will be here today, so I'm looking forward to having two Apple Watches to use.....
 

Peaceful_Moi

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The always-on display is nice - a worthwhile addition - as is the compass app, making the Series 5 about as perfect a watch/accessory that I can imagine. I could not be more satisfied!
 

Annie_M

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Mar 2, 2016
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I am so glad that you were pleased with your series 5 and I’m glad that it worked out to your satisfaction.
 

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