Unused, recharged iPad trouble


iMore Question

I chose to restore the iPad. After following all the steps via iTunes, I came upon this problem. We cannot remember the username or the password we originally used on it. I have looked up and used every username and password in keychain.app on both the admin and family partitions of the computer. Nothing works, any ideas?


Ambassador Team Leader, Senior Moderator
Jan 8, 2012
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If you’re referring to the username and passcode associated with iCloud AND the device is protected via the iCloud Activation Lock then there is nothing any of us can do to assist you. Please contact Apple Support regarding this matter. Thank you.