• After more than 15 years covering everything Apple, it’s with a heavy heart we announce that we will no longer be publishing new content on iMore and the iMore forums will be closing as of November 1st, 2024.

Trouble with iPhone X video downloads

JonathanJJV

New member
Jan 1, 2018
2
0
0
Visit site
Uggg! I recently recorded a few videos with my iPhone X. Unfortunately, for some reason, the videos will not play whatsoever when I try to play them on my iPad, which retrieved them from the cloud. It just says the format is unsupported.

But, more importantly, when I download the videos to my iMac, the videos seem to skip, or jump. The lighting is all over the place. But the sound quality is perfect. But about every one second, or perhaps just a bit more frequent than that, the video seems to jump. The lighting quality seems to shift. It’s close to unwatchable

I use the 4k at 60fps
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
Moderator
Jan 8, 2012
60,414
885
113
Visit site
Are you using the native camera app to record the videos or a 3rd-party app? If the latter, which 3rd-party app is it?
 

TripleOne

Trusted Member
Oct 4, 2014
9,332
0
36
Visit site
I recorded a 4K 60fps video from my X and it played just fine on my iPP.
Maybe try and perform a hard reset on both your iPhone and iPad, and then record a brand new video to see if it’ll play on your iPad.
 

Latest posts

Trending Posts

Members online

Forum statistics

Threads
262,069
Messages
1,773,544
Members
441,382
Latest member
Mohammadreza