Touch ID stops working on new iPad Pro 12.9" (2017)

Pharrett

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Dec 12, 2010
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Anyone else having issues with Touch ID on new iPad Pro? It will work for a while and then stop. I have to restart the tablet to get it working again. When it stops, I can't even go into settings and add a new fingerprint.

**update**
I notice also that when this happens, my Apple Pencil disconnects and stops working. Once I plug the Pencil back in, it connects and Touch ID starts working again.
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
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Jan 8, 2012
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Anyone else having issues with Touch ID on new iPad Pro? It will work for a while and then stop. I have to restart the tablet to get it working again. When it stops, I can't even go into settings and add a new fingerprint.

**update**
I notice also that when this happens, my Apple Pencil disconnects and stops working. Once I plug the Pencil back in, it connects and Touch ID starts working again.

Try resetting all settings and see if that helps.
 

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