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Touch Id not working

thatgrayboi

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Dec 1, 2014
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I don't know what's been going on with my iPhone 6 plus. But my touch Id has not worked over a week?? Any way I could get this back working? And also I'm having issues with the email disappearing on here. I don't know if it a update issue or what. Any help please?
 

Branta

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Oct 2, 2012
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What do you mean, "not working"? Nothing at all happens, the phone ignores you? Your finger is rejected? Or.... some other problem?
 

Branta

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Oct 2, 2012
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You mean the home button is a simple home button, and if you put your finger on it for touch-ID nothing whatsoever happens, not even rejected as an unknown finger, and you can't setup a new finger because it is not "seen"? Check it the relevant function is turned on under Settings / Touch ID & Passcode. Turn it off then go back in and turn it on again to force resaving the settings. If this is OK wipe the home button with a soft cloth to be sure it is clean and try to setup a new finger. If it still fails I think your touch sensor has failed and you need to visit the Apple Store for a fix. Hope you have warranty or Applecare
 

thatgrayboi

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Thank you and I do have apple care. I called them and they are sending me a new phone tomorrow. Thanks for the response man! Have a blessed day brother
 

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