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Question!

I have an iPhone 6 with T-Mobile, and I'm thinking about exchanging it for the Plus within my 14 day time frame (I have until Friday), and I just wanted to know if I will get my downpayment back or will they apply it as the downpayment for the Plus?
Has anyone done an exchange with T-Mo? If so, how does it work?
Please and thank you.

Edited to add: Also, Is it really not possible to contact their customer service 24 hours?

Edited again to add: Do you guys know which color, in the 64GB variant would be the easiest (quickest) to get?

I just keep coming up with questions. lol