There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information

AnthonyHello100

New member
Dec 28, 2023
1
0
1
Visit site
Hello, Anthony was using Microsoft word app on my iPhone 10 yesterday and he deleted the Microsoft word app, long story short Anthony is in a family sharing group with his mom or dad. This morning at 10, Anthony tried to download Microsoft Word App on his iPhone 10 again. He received the error message saying:
There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information.

Any advice?
Thank you
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
Moderator
Jan 8, 2012
59,875
669
113
Visit site
With that being said, I’m curious about a few things:

1. Your username contains “Anthony”.
2. You initially stated Anthony was using Microsoft Word on your iPhone X and then he deleted it.
3. If the message advised Anthony to ask the family organizer to update the billing information, why haven’t you advised Anthony to do just that?

Again, I’m just curious. Anyway, only the parents - I assume one of them is the family organizer - can resolve this matter.
 

Trending Posts

Members online

Forum statistics

Threads
260,760
Messages
1,768,176
Members
441,265
Latest member
vber