iMore

So I have a new iPhone 6s Plus on Verizon and I love it. My only issue is I can't set up hey Siri. When I go to set it up, it doesn't hear me. Siri itself seems to work ok though. I already tried factory restoring (5 times as a matter of fact) and it's still not fixed. I do have a appointment at the apple store for Tuesday, but I'm wondering if this is a known issue or not. Also, does restoring the phone that often in a row damage the device? Thanks