Screen shot on iPhone 5s not working - yes I have tried rebooting, what can I do?

[iMore Question]

Screen shot on iphone 5s not working - yes i have tried rebooting

When i press sleep/.wake and home simultaneously - no screen shot

also tried rebooting

 

[dchandler]

Re: Screen shot on iphone 5s not working - yes i have tried rebooting

Have you tried a hard restore, restoring the phone to factory default?

 

[Ledsteplin]

Re: Screen shot on iphone 5s not working - yes i have tried rebooting

Be sure you're not pressing the volume button on the other side too. That would prevent the screenshot. Until you resolve this, you can take screenshots using Assistive Touch in Accessibility.