Replaced Lighting/AUX port and now I drop calls in seconds!


iMore Question

Hey everyone,

The title says it all but I'll try to provide as much detail as possible to help. After switching the lightning port out with a new one(purchased from a website called [redacted]) and changing my battery(purchased from amazon) the phone charges properly, texts, plays music through the aux port, but I can't make a call longer than 15 seconds with someone. I called my wife a few times coming home from work and before my phone would drop hers(both on verizon) she would say my voice sounded like a robot. I also notice my phone going to 1x when I am making a call. Oddly enough, if I call her while we're both in the house then I can stay on the phone until I decide to hang up and my voice comes through clear. We did the latter for testing purposes. She has an Iphone 6s plus and everything works just fine, so I don't think it is a network error. In places where I used to get decent connection to the internet free of wifi I get none. With that said, I can still browse the web in places where I have always gotten a great signal.

The process of getting to my lightning port was really easy. I broke my battery trying to remove it from the adhesive, but besides that everything went perfectly. I've opened it back up to check my connections again--all is well. Admittedly, the antenna leading from the new lightning port is extremely difficult to connect and is easy to disconnect if disturbed--could that be the problem? Does that have anything to do with the signal?

My date and time are reading accurately, I've reset my network settings and I have rebooted my phone, all to no avail.

Would love to hear your suggestions! I am at a loss!

Warm regards,

Last edited by a moderator:


Ambassador Team Leader, Senior Moderator
Jan 8, 2012
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1. Retrace your steps to make sure you did everything correctly.

2. Try resetting all settings.

3. Make an appointment with the nearest Genius Bar to have them take a look at it.