- Aug 5, 2016
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I had to shut down my daughter's data since she blew through our monthly allotment in ten days. But when I shutdown her data, it killed her phone! She could not call, text or get on the net. Wifi worked sporadically, but she could not make any phone calls or send text messages. I was on phone support with AT&T over the course of two days trying to get this fixed. Had a new SIM card installed, and it worked for ten minutes before it died again.
Went to level 2 and 3 tech support before the issue was discovered. Apparently there is a glitch in some iPhone 7's and only iPhone 7's where on the AT&T network, if you turn off data, since some of the cellular signal is carried over the internet, it shuts down the phone. The fact that the phone is looking for a cell signal, and it finds one that is "data", it shuts down calls and SMS. It took them a while to find this, and it was a very obscure issue and they had to really dig for it. But apparently it is know to AT&T, but it only happens rarely.
So my daughter was in a panic over no phone service, but we have it back, a little wonky at times, but back. I was very pleased with the level of effort that AT&T went through to help us with this problem, and it was a weird one. Anyone else have this issue? If you do, and are on AT&T, they can fix it.
Went to level 2 and 3 tech support before the issue was discovered. Apparently there is a glitch in some iPhone 7's and only iPhone 7's where on the AT&T network, if you turn off data, since some of the cellular signal is carried over the internet, it shuts down the phone. The fact that the phone is looking for a cell signal, and it finds one that is "data", it shuts down calls and SMS. It took them a while to find this, and it was a very obscure issue and they had to really dig for it. But apparently it is know to AT&T, but it only happens rarely.
So my daughter was in a panic over no phone service, but we have it back, a little wonky at times, but back. I was very pleased with the level of effort that AT&T went through to help us with this problem, and it was a weird one. Anyone else have this issue? If you do, and are on AT&T, they can fix it.