• After more than 15 years covering everything Apple, it’s with a heavy heart we announce that we will no longer be publishing new content on iMore and the iMore forums will be closing as of November 1st, 2024.

Problem with new Apple TV. I loose the picture, but have sound when playing shows.

I

iMore Question

It's not a connection problem, because I can see the pause and timeline of the show, When this occurs I can switch from Netflix to Hulu, and the same problem occurs. The only way to fix it (sometimes, today it didn't work) is to cold boot, by unplugging it. I'm returning the Apple TV today, since I received it in the mail two weeks ago.

P.S. I'm a big fan of you guys.

Don
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,760
5
38
Visit site
Welcome to iMore! We appreciate the compliment :)

As far as your AppleTV goes, I haven't experienced this issue. Have you tried a factory reset? I'm not at home to post instructions but I know it's in Settings somewhere. If that doesn't work it's most likely hardware related. In my experience a message displays when video is lost due to a connection problem.
 

Latest posts

Trending Posts

Members online

Forum statistics

Threads
262,069
Messages
1,773,544
Members
441,382
Latest member
Mohammadreza