Preorder mess up with a follow up email from Apple

anon(10000748)

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Aug 20, 2016
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Tried preordering and it didn’t go through. Today Apple sent me an email saying they wanted me to reorder a phone and send them an order number and they will see what they can do. I already got one on order with Best Buy but maybe they can get me one on the original date of the third. Anyone else have the cannot process order message and get an email this morning?
 

anon(10000748)

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The email address seems legitimate. And I got three emails, one for each failed attempt at placing my order through.


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Just_Me_D

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Call Apple Support first before sending them anything to verify that the emails are legit. Besides, they may be able to take the information over the phone.
 

bign__17

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I had problems with my installments not getting approved as well, and like you I went through Best Buy. Last night I got a call from Apple asking if I got the phone but she didn’t mention anything about the issue with the approval. So I am going to call them and see what I could do to resolve. My plan was to just pay off the apple installments and pick up the one that I will have with verizon, but if I could just continue with what I have I would prefer that..
 

cwilliams706

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I had problems with my installments not getting approved as well, and like you I went through Best Buy. Last night I got a call from Apple asking if I got the phone but she didn’t mention anything about the issue with the approval. So I am going to call them and see what I could do to resolve. My plan was to just pay off the apple installments and pick up the one that I will have with verizon, but if I could just continue with what I have I would prefer that..

That’s interesting, please let us know how it goes.
 

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