Phone will freeze while locked! Help

Aug 7, 2008
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I just purchased a 16gb iPhone this week. I am new to this forum. The phone will not respond to home or sleep key when it goes into lock mode a couple of times a day. Since it is in lock mode I have know idea that it is frozen and I am sure that I am missing calls. Any ideas? Thanks in advance

Rene Ritchie

Old Man Ritchie
Jan 12, 2007
Have you updated to the latest, 2.1 firmware?

Either way, try rebooting (hold down the sleep button, or sleep and home button, for 10 seconds until the red, Shut Down arrow appears. Turn the iPhone off, wait a few seconds, then hold down the sleep button again for a couple seconds to restart).

If that doesn't help, you can try a full-on restore via iTunes.

Last resort is always taking it back to Apple/Carrier and swapping it out for a working one.


Retired Moderator
Mar 27, 2005
Well I would restore to a make it a new iPhone and not from a backup. So as long as you have your contacts on your computer, you are ok. You just have to sync them back to the phone after it is restored.