Phone is silent when rings

jnew619

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Sep 20, 2012
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Title says it all when my sisters phone rings it's silent and the ringer is already up all the way any ides on why this is happening?
 

piranhadonna

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Nov 14, 2010
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Is the button on the side of the phone pushed down with red showing? If so push it up. If not try a reset by pushing the power button and home button at the same time until the apple logo pops up, then let go.
 

anon(4698833)

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Sep 7, 2010
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If the button is not the case, check and make sure the ringtones (if any custom ones are used) are sync'ed properly. I noticed when i first got my iPhone 5, a few of my ringtones were not properly sync'ed and when a certain person called set with a custom ring tone, it would just divert to silent when they called.
 

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