Otterbox Symmetry Case & Wireless Charging

[Al Paca]

Picked up a new iPhone 11 Pro Max. Using a clear Otterbox Symmetry Case. Apple chargers working fine such as my block and usb to lighting from XS and of course the included usb-c to lighting. However, my Logitech Qi Apple approved Wireless Charger will not connect/charge. I’ll attach an image to be clear of the charger (it’s a stock photo, not a photo of my device). Any thoughts. I’ve tried without the case and that doesn’t work either. Thanks for any thoughts?

EDIT: works fine with case off. Guess I’ll need a different case cause this case is too tight to keep taking on and off

 

[Annie_M]

That is really odd. My cousin got an Otterbox Symmetry case. I am going to take my wireless charger over to her house this coming weekend to see if it works! I'll report back when I do.

 

[edswife1970]

I have the symmetry case with the pop socket built-in and it works on my wireless charger!

 

[Ledsteplin]

Otterbox has great customer service. You might call them and explain your issue.

 

[Spencerdl]

I've used a Otterbox Defender with my Samsung wireless charger as well as a no name brand wireless charger and it worked fine with my device(s). I think it's your Logitech Charger.

 

[Al Paca]

Response from Otterbox Customer Service

 

[Al Paca]

Went to Apple today and they were generous enough to inbox this wireless charger and let me try it out. Works great!