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The screen is lifted away from the case on my Iphone5, you can see light on both sides, and when I press on the screen, it clicks and causes the screen to get a pinkish streak in it. So far it is still working, but sometimes I have to press the home button a couple of times to shut down an app.

I have tried to contact Apple, but they say my phone is out of warranty, and it will cost me $29.99 to talk to someone. I have read that this is caused sometimes by a faulty battery, but Apple says my phone is not eligible for the battery replacement program, that it had already been replaced. I have not replaced it. Don't know what to do. HELP!