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My phone locks out during calls and I can't access the screen until the call has ended, Why?

I

iMore Question

During a call when I take my face away from the screen, the screen locks out. When I hit the home button the call screen shows for a second and then goes back to being locked where nothing is being shown. This does not allow me to use the speaker, keypads, or hang up a call. This started after the most recent update IOS 9.1. Any Suggestions?
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
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Welcome to iMore! This issue comes up from time to time but we have never been able to find a solution aside from erasing your iPhone and setting it up as a new device. If I find anything I'll let you know.
 

Ledsteplin

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Oct 2, 2013
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You could try a hard reset (old style)
Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.

If that doesn't work, I would contact Apple Support.
 

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