Messaging Not Working

Ringfinger

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Feb 8, 2011
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This was an issue before and after update to 6.1.1, so not an IOS issue. It seems that with my wife's phone, if she is sent a message from an ongoing conversation, she does not get it. The person has to erase all messages to her and start a new "chain of messages" in order for her to get it. That is iMessage, SMS, everything. She has been sent group messages and I get them but she does not. This just started, what gives? I did not change any settings for her.
 

John Yester

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May 23, 2012
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This is only happening on the phone itself or iPad or Mac as well?

Have you toggled off and on iMessaging?
 

Alli

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Apr 28, 2009
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Backup her phone, restore as new. See if she gets group messages with nothing else installed. If it's happening with SMS as well as iMessage, it could actually be a carrier issue, and they may need to reset something. But I would start with that basic troubleshooting and see if it works after a reset.
 

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